Welcome to Outdoor Hiking Camping! We’re here to help you gear up for your next adventure. Below you’ll find answers to our most common questions about products, delivery, payments, and more. If you don’t find what you need, our Manchester-based team is always ready to assist at [email protected].
About Our Products
What types of outdoor products do you offer?
We specialize in high-quality outdoor gear for camping, hiking, and adventure travel. Our product range includes:
- Awnings and awning accessories for campers and caravans
- Complete camping equipment and furniture
- Cooking and eating essentials for outdoor living
- Outdoor apparel and footwear for men and children
- Specialized kids’ outdoor gear including clothing, jackets, and accessories
Are your products suitable for family camping trips?
Absolutely! We’re family adventure specialists. Our kids’ collection includes durable, weather-appropriate clothing and gear designed specifically for young explorers. Many of our camping equipment and furniture items are family-sized, perfect for creating memorable outdoor experiences together.
How do I choose the right awning for my campervan or caravan?
Our awning selection includes options for various vehicle types and camping styles. Consider:
- The size and model of your vehicle
- How frequently you camp
- Weather conditions you typically encounter
- Space requirements for your family or group
Ordering & Account Questions
How do I place an order?
Simply browse our collections, select your items, and proceed to checkout. You’ll need to:
- Create an account or check out as a guest
- Enter your shipping information
- Choose your preferred shipping method
- Complete payment via Visa, MasterCard, JCB, or PayPal
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear adventure-ready! If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the packing process (typically within 1-2 business days).
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account benefits include:
- Faster checkout on future orders
- Order history tracking
- Saved shipping information
- Exclusive offers for outdoor enthusiasts
Shipping & Delivery
What are my shipping options?
We offer two adventure-ready shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL/FedEx with full tracking (10-15 business days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch with basic tracking)
Pro Tip: For family trips or time-sensitive adventures, choose Standard Shipping and order at least 3-4 weeks before departure to ensure all gear arrives together.
Do you ship internationally?
Yes! We ship globally to outdoor enthusiasts worldwide, excluding some Asian countries and remote areas. All orders are carefully packaged at our Manchester, US facility to withstand international transit.
How can I track my order?
For Standard Shipping (DHL/FedEx), you’ll receive full tracking details via email once your order dispatches. For Free Shipping (EMS), basic tracking is available. Haven’t received your tracking information? Check your spam folder or contact us at [email protected].
What if my gear doesn’t arrive on time for my trip?
We recommend ordering with ample lead time, especially before peak camping seasons. If you’re concerned about delivery timing:
- Choose Standard Shipping for faster delivery
- Order at least 4 weeks before your trip if using Free Shipping
- Contact us immediately if your tracking shows delays
Payments & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store complete payment details on our servers.
Do you offer price matching?
We’re committed to offering competitive prices on quality outdoor gear. While we don’t formally price match, we regularly review our pricing to ensure value for our customers. Found a better price elsewhere? Let us know – we might be able to help!
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. To be eligible for return:
- Items must be unused and in original condition with tags
- Awnings and equipment must be in original packaging
- Proof of purchase is required
Adventure Tip: Try out new gear at home before your trip to ensure it meets your needs within the return window.
How do I initiate a return?
Email us at [email protected] with your order number and reason for return. We’ll provide return instructions and address. Please note:
- Return shipping costs are the customer’s responsibility unless the item is faulty
- Original shipping fees are non-refundable
- Refunds are processed within 5 business days of receiving returned items
What if my gear arrives damaged?
We take great care in packaging your outdoor equipment, but if anything arrives damaged:
- Contact us immediately at [email protected] with photos of the damage
- Do not use damaged equipment as this may void your return eligibility
- We’ll arrange for replacement or refund and cover return shipping costs
Still Have Questions?
Our Manchester-based outdoor gear experts are fellow campers and hikers who understand your adventure needs. Contact us at [email protected] for personalized assistance with products, orders, or planning your next outdoor excursion.
Ready to explore our adventure-ready gear? Start shopping now!