At Outdoor Hiking Camping, we stand behind the quality of our outdoor gear and want you to be completely satisfied with your purchase. If you’re not happy with your awnings, camping equipment, or outdoor apparel, we’ll make it right.

Our Return Promise

We offer 15-day returns from the date of delivery for most items. All returned items must be in original condition – unused, unwashed, with tags attached and in original packaging.

How to Return or Exchange an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all the information we need to process your request quickly.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Outdoor Hiking Camping Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name, Size, Color, etc.]
Reason for return: [Too large, wrong item, changed mind, etc.]
Preferred resolution: [Refund / Exchange for [Product Name]]
Original payment method: [Visa/MasterCard/JCB/PayPal]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Please note: Returns without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Securely package your item(s) in the original packaging with all tags still attached. Include a copy of your order confirmation or packing slip. Ship your return to:

Outdoor Hiking Camping Returns
134 Butternut Road
Manchester, US 06040

Important: You are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service.

Refund Processing

  • Timing: Refunds are processed within 3-5 business days after we receive and inspect your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Processing

For exchanges, we’ll ship your replacement item once we receive your return. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Footwear that shows signs of wear or has been used outdoors
  • Opened food or cooking items
  • Personalized or custom-made products
  • Items marked as “Final Sale”

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For our international customers (excluding some Asian countries and remote areas):

  • You are responsible for return shipping costs and any applicable customs fees
  • Refunds will be issued in USD
  • Processing times may be slightly longer for international returns

Questions?

Our customer service team is happy to help with any return or exchange questions. Contact us at [email protected] and we’ll respond within 24 hours.

Happy trails from the Outdoor Hiking Camping team!