Term and Conditions

Last Updated: [Insert Date]

Welcome to Outdoor Hiking Camping! These Terms and Conditions govern your use of our website trailcampinggear.com and all purchases made through our store. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to individuals aged 18+ or minors with parental consent. By using our site, you confirm you have legal capacity to enter into binding contracts.

1.2 Intellectual Property Rights

All content on trailcampinggear.com, including text, images, logos, and product designs, is owned by Outdoor Hiking Camping or our licensors and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our express permission
• Use our trademarks or branding without authorization
• Scrape or systematically extract data from our website

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, minor variations may occur in:

• Color representation due to monitor differences
• Product dimensions (allow ±5% variation)
• Inventory availability (items may sell out before we update the site)

2.2 Product Categories

We specialize in outdoor equipment including:

• Awnings and awning accessories for various vehicles
• Camping gear and furniture
• Cooking and eating equipment
• Outdoor footwear and clothing for men, women, and children

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to:

• Verify payment details before processing
• Limit quantities per customer
• Decline orders for any reason (including suspected fraud)

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We never store full credit card details on our servers.

3.3 Pricing and Taxes

All prices are in USD. International customers may be subject to:

• Customs duties
• Import taxes
• Other fees imposed by your country

These charges are the customer’s responsibility.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days

4.2 Processing and Delivery Times

Orders are processed within 1-2 business days (excluding weekends/holidays). Delivery times:

• Begin when we dispatch your order
• May be affected by factors beyond our control (weather, customs, etc.)
• Do not include potential delays in remote areas

4.3 Shipping Limitations

We currently cannot ship to:

• Certain Asian countries
• Remote areas without reliable courier service

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

• Unused and in original condition
• In original packaging with tags attached

5.2 Non-Returnable Items

For safety reasons, we cannot accept returns of:

• Used footwear
• Opened food/cooking items
• Personalized products
• Final sale items

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include your order number and return reason
3. Wait for our RMA number and instructions
4. Ship to: Outdoor Hiking Camping Returns, 134 Butternut Road, Manchester, US 06040

Return shipping costs are the customer’s responsibility unless the return results from our error.

5.4 Refund Processing

Refunds:

• Are issued within 3-5 business days after we receive your return
• Go to the original payment method
• Exclude original shipping costs (unless due to our error)

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide:

• Current, complete, and accurate personal information
• Correct shipping address (we’re not responsible for misdeliveries due to incorrect addresses)

6.2 Account Security

If you create an account, you’re responsible for:

• Maintaining password confidentiality
• All activities under your account

6.3 Prohibited Conduct

You may not:

• Use our site for illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with other customers’ use of the site

7. Liability Limitations

7.1 Product Use

Outdoor Hiking Camping is not liable for:

• Injuries resulting from improper product use
• Weather-related damage to products
• Normal wear and tear

7.2 Website Availability

We strive to maintain 24/7 site availability but aren’t liable for:

• Temporary outages
• Technical issues beyond our control

7.3 Maximum Liability

Our total liability for any claim related to your use of the site or products is limited to the purchase price of the item(s) in question.

8. Privacy and Data Protection

Your privacy is important to us. All personal data is handled according to our Privacy Policy, which is incorporated into these Terms.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

10. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved in the courts of Manchester, US.

11. Contact Us

For questions about these Terms:

Email: [email protected]
Mail: Outdoor Hiking Camping, 134 Butternut Road, Manchester, US 06040